Customers
may request a refund or product replacement under the following conditions:

1. Shipping Delays

Refunds or replacements may be issued when orders
experience excessive shipping delays:

·     
International
orders: Eligible
if tracking shows the package stuck in transit, pending, or inactive for more than 60 days after
shipment.

·     
Orders
shipped within the United States: Claims may be submitted if delivery exceeds 45 days.

2. Damaged Items

If a product arrives damaged, VURV COSMETICS may
provide either a replacement or a refund when the issue is reported within 30 days of
delivery.

Customers must provide clear photo or video evidence showing
the damage. In most cases, returning the damaged item is not required.

3. Incorrect or Missing Products

If an order arrives with the wrong item or
is missing
items, customers can request a replacement or refund. Verification
requires photo
or video documentation confirming the issue.

4. Order Cancellations

Orders canceled before they are processed or shipped qualify
for a full
refund.

However, refunds are not available for:

·     
Pre-order
products that have already entered production

·     
Items
with no proper documentations or proofs that it is broken and showing delivered
but not received.

5. Subscription Billing Refunds

Refund requests for subscription charges must be
submitted within
5 days of the billing date.

Approved refunds typically appear in the customer’s
account within 5–10
business days, depending on the payment provider.

6. Delivered but Not Received Claims

If tracking indicates that an order has been delivered
but the customer states they did not receive it, VURV COSMETICS may
require an official non-delivery confirmation from the local postal
service before processing a refund.

Refunds
or replacements are generally not provided in the following
circumstances:

·     
The
order is marked as delivered and no official non-delivery documentation is provided.

·     
The
request is based on personal preference or dissatisfaction unrelated to
product defects or quality.

·     
The product itself is
intact, but the outer packaging was damaged during shipping.

To
submit a refund or replacement request, VURV COSMETICS requires
supporting documentation such as:

·     
Photos
or videos showing
damaged, incorrect, or missing items

·     
Tracking
information for
delayed shipments

Email us
at vurvcosmetics@gmail.com

In
rare situations, such as packages seized by customs, VURV COSMETICS may
evaluate the case individually. Occasionally, a one-time courtesy refund or
replacement may be offered, but future claims will be handled
strictly according to company policy.

Supporting documents, including your proofs of successful payments or tracking
information, may be required in these cases.

We
are responsible for handling refunds and returns directly with their
customers.

Because VURV COSMETICS does not accept physical returns,
we are gonna provide our return address if you wish or decide to return the
proust despite refund has been made already. 

For approved cases, the recommended process is:

1.    We are going to issue the refund to the
customer first.

2.     Customers needs to submit
proof of the refund (such as screenshots) to VURV COSMETICS to
request for returning the items.

The
policies implemented by VURV COSMETICS are designed to
maintain fairness while preventing misuse of the refund system. Refunds are
typically approved only when issues directly relate to fulfillment errors, such
as:

·     Shipping problems

·     Damaged merchandise

·     Incorrect or missing products